Privacy Policy

1. Information we collect

• Enquiries and communications: your name, mobile number, email address if provided, message contents, support requests and any event date, group size or activity preferences you submit.
• Verification and consent: phone-verification records, consent choices, the purpose and time of consent, and opt-out requests. Verification codes are used to verify your phone number; our backend stores a protected hash rather than the plaintext code.
• Bookings and purchases, when available: selected activities or products, booking dates and times, quantities, order references, billing details, delivery address where delivery is requested, invoices, cancellations, refunds and payment status.
• Technical and security data: IP address, browser and device information, request times, diagnostic records and anti-abuse signals processed by our website infrastructure and security providers.
• WhatsApp and Meta data: your WhatsApp number, profile name where provided by the platform, messages and information you choose to send, message identifiers and delivery or read status where available. We do not receive your entire WhatsApp contact list or unrelated private conversations through this integration.

2. How and why we use information

We use relevant information to respond to questions about Gamespot, prices, menus, timings and directions; verify enquiries; fulfil available bookings and orders; issue receipts; handle customer service and refunds; maintain business records; prevent fraud and misuse; secure our services; and meet applicable legal obligations.

Where consent is required, we ask for it for the relevant purpose. Enquiring about an event or buying a service does not automatically subscribe you to promotional messages. We use contact information for offers and launch updates only when you have opted in or another applicable lawful basis permits the communication.

3. WhatsApp, Facebook and automated assistance

When you contact Gamespot through WhatsApp, Meta/WhatsApp and any messaging service provider involved process information needed to deliver that conversation. We use information received through the Gamespot Customer Assistant to provide Gamespot customer service and related operational messages. Access is limited to authorised staff and service providers involved in operating the service.

Responses may be automated. If AI-assisted responses are introduced, relevant enquiry content may be processed by the AI service provider to generate a reply; applicable provider details and any additional notice will be provided before that processing begins. Do not send passwords, payment PINs or sensitive identity documents in chat. You can request help by emailing us.

You may ask us to stop promotional messages through the same channel or email us. Necessary messages about an existing order, refund or service request may still be sent. Meta independently processes certain information under its Privacy Policy and WhatsApp Privacy Policy.

4. E-commerce and in-store POS payments

When you buy an available Gamespot service or product online or at our premises, we may process order details, customer contact details, invoice information, payment method, transaction reference, amount, status and refund records. Delivery information is collected only where needed to fulfil a delivery.

Card, UPI and other electronic payments are handled by the payment gateway, bank, acquiring partner or POS provider used for that transaction. Their privacy notices also apply. Gamespot does not ask you to send card security codes, banking passwords, UPI PINs or OTPs to staff or through WhatsApp. Our application is not intended to store full card numbers, CVVs or payment authentication credentials; payment providers may return masked details or transaction references for reconciliation and support.

This privacy policy explains data handling. Prices, fulfilment, cancellation and refund conditions are separate terms presented for the relevant purchase.

5. Who receives information

We do not sell your personal information. We share only information relevant to the service or purpose with:

• Authorised Gamespot staff handling enquiries, bookings, billing and support.
• Hosting, database, backup and security providers. Our current website infrastructure includes Amazon Web Services and Cloudflare, including Cloudflare Turnstile for anti-abuse checks.
• Communication providers such as MSG91 for SMS verification and Meta/WhatsApp for WhatsApp messaging. Verified website enquiry details may also be sent through Telegram to authorised staff for internal follow-up.
• Payment, POS, accounting and fulfilment providers when those services are used.
• Professional advisers, authorities or other recipients where necessary to comply with law, protect rights, address fraud or carry out a business reorganisation with appropriate safeguards.

Some providers process information outside India. Applicable contractual and legal safeguards govern such processing.

6. Cookies and website storage

Our infrastructure and security tools may use cookies or similar technologies for essential functionality and protection against automated abuse. We do not currently integrate a third-party advertising or analytics service into the Gamespot website. If optional tracking is introduced, we will update the notice and obtain consent where required. Browser controls can restrict cookies, although this may affect verification or website functionality.

7. Retention and security

We retain information for as long as reasonably necessary for the purpose for which it was collected, including follow-up, service delivery, dispute resolution, security and legal or accounting requirements. Unverified website phone challenges expire after five minutes and are periodically removed. Verified enquiries, messages and transaction records may be retained longer according to their purpose; expiry of a verification code does not delete a submitted enquiry.

We use measures such as encrypted connections, restricted access, protected credentials and backups. No system is completely secure. When information is no longer needed, we delete it or anonymise it; backup copies may remain until their normal rotation and are subject to restricted access.

8. Your choices and data deletion instructions

You can ask to access or correct your information, withdraw consent, stop marketing, or delete personal information held by Gamespot, subject to applicable law.

1. Email [email protected] with the subject Gamespot data deletion request.
2. Include the phone number or email address used with Gamespot and identify the relevant service, such as WhatsApp, website enquiry, booking or purchase. Do not include passwords, OTPs or full payment-card details.
3. We may ask for proportionate verification to protect your information. After verification, we will review the request and delete information that is no longer required, including requesting deletion by relevant processors where applicable.

We aim to respond within 30 days and will explain if more time or information is needed, subject to applicable legal deadlines. Records required for tax, accounting, fraud prevention, legal claims or other legal obligations may be retained with restricted use. Withdrawing consent does not affect processing already carried out lawfully, and may prevent us from providing a service that requires that information.

These instructions also apply to data received through the Gamespot Customer Assistant and Facebook/Meta integrations. Removing an app connection or deleting a WhatsApp chat does not itself send Gamespot a deletion request. Contact us as described above for data held by Gamespot; requests concerning Meta's own records must be made to Meta.

9. Children and family bookings

Our venue may welcome families, but online enquiries, purchases and bookings should be made by an adult. Parents or guardians should provide their own contact details and only the minimum information needed about participating children. We do not knowingly seek children's personal information for direct marketing. Contact us if a child has submitted personal information without appropriate parental involvement so we can review and remove it where appropriate.

10. Privacy questions and grievances

For privacy questions, correction requests, consent withdrawal, deletion or a grievance, contact:

Privacy contact — Gamespot
Agoninteractive Technologies Pvt Ltd
Gamespot, Sector 75, Noida, Uttar Pradesh, India
Email: [email protected]

Use the subject “Privacy grievance” for a complaint. We will review your concern and respond through your provided contact details. You may also pursue remedies available under applicable law.

11. Changes to this policy

We may update this policy as services, providers or legal requirements change. The current version and effective date will be available on this page. For material changes, we will provide additional notice or request consent where required.