Terms of Service

1. Using our services

Please read these terms before using our services. When you place an order or booking, the applicable terms will be made available before confirmation. If you do not agree, do not proceed with that order or booking. Information you provide must be accurate and you must be authorised to use the contact details and payment method supplied.

Bookings and purchases must be made by an adult aged 18 or over with legal capacity to enter into the transaction. A parent or guardian must make arrangements for children and comply with the supervision requirements for the relevant activity.

2. Enquiries, availability and bookings

Information about games, menus, opening hours, prices and availability may change. Check the details provided at the time of booking or purchase. We will not change the agreed price of a confirmed booking without your agreement.

A booking is confirmed only when Gamespot issues an explicit confirmation identifying the activity or service, date, time and any applicable payment requirement. A chat reply, availability estimate, payment screenshot or enquiry acknowledgement is not a booking confirmation.

Activity-specific rules, session lengths, participant limits, age or height restrictions, package inclusions and arrival requirements will be communicated before purchase where applicable. Party-room and group-event arrangements may have additional terms provided with the quotation.

3. Prices, orders and payments

Prices are in Indian rupees unless stated otherwise. Applicable taxes and any additional charges will be disclosed before payment. Promotions apply only on the stated conditions and dates.

Where online orders or in-store POS payments are available, electronic payments are processed through the payment provider identified during the transaction. Keep your order reference and receipt. A debit without a Gamespot confirmation should be reported to us so we can reconcile it; please do not make repeated payments without checking the status.

If an advertised price or order detail contains a clear error, we will explain it and seek your agreement to a correction before fulfilling the order, or offer cancellation and a refund of amounts paid for the unfulfilled order. We do not substitute a materially different service without your agreement.

If physical products or delivery are offered, product details, delivery charges, estimated delivery times and applicable return conditions will be presented before purchase. Your bank or payment provider's terms also apply to its payment services.

4. Changes, cancellations and refunds

Any cancellation deadline, rescheduling condition, no-show rule or deduction specific to a booking or product must be disclosed before you confirm the purchase. These general terms do not impose an undisclosed cancellation fee or a blanket no-refund condition.

To request a change, cancellation or refund, email [email protected] with your booking or order reference, the relevant date and a description of the issue. We will assess the request against the conditions provided at purchase and your rights under applicable law.

If Gamespot cancels a paid service or cannot provide it, we will offer an appropriate alternative with your agreement or refund the amount paid for the unprovided service. Applicable remedies for defective goods, deficient services, incorrect charges or non-delivery remain available.

Approved refunds will normally be returned through the original payment method, unless an alternative is agreed and permitted. We will communicate the expected processing time; bank and payment-provider processing can affect when a refund appears. Nothing in these terms limits a refund or other remedy required by law.

5. Venue safety and conduct

Follow staff instructions, posted safety rules and the restrictions for each activity. Use equipment only as instructed, treat other guests and staff respectfully, and report faults or injuries promptly. Ask staff about suitability before participating if you have a health condition or accessibility requirement that may affect safe participation.

We may stop an activity or refuse participation where reasonably necessary for safety, equipment protection or serious misconduct. Any effect on a booking or refund will be assessed under the disclosed conditions and applicable law. Children must have the adult supervision required for their activity.

You must not deliberately damage equipment, harass others, use services unlawfully or interfere with the website, payment systems or communications. Any claim for damage will be based on the circumstances and applicable law.

6. WhatsApp and the Gamespot Customer Assistant

The Gamespot Customer Assistant is a Gamespot customer-service integration using Meta's WhatsApp platform. It is not operated or endorsed by Meta. WhatsApp's own terms apply to your use of WhatsApp.

Messages may receive automated acknowledgements or, when enabled, AI-assisted answers. Automated information may be incomplete or incorrect; request staff confirmation for matters affecting a purchase, safety or an existing reservation. We remain responsible for obligations and representations that applicable law places on us.

Do not send passwords, OTPs, payment PINs, full card details or unnecessary sensitive documents through chat. Messaging the assistant does not authorise it to make a payment on your behalf. For help from staff, email [email protected].

Marketing subscriptions are separate from service enquiries. You can ask to stop promotional messages through the same channel or by email. Transactional messages about an existing order or request may still be necessary.

7. Privacy and your information

Our Privacy Policy explains the information we collect, its purposes, service-provider sharing, retention and your choices. Data deletion instructions are available there. Acceptance of these terms is not a substitute for consent where separate consent is required.

8. Content and acceptable website use

Gamespot's branding, text, designs and other original materials belong to Gamespot or its licensors. You may view and use the website for personal enquiries and authorised transactions. You must not impersonate another person, attempt unauthorised access, introduce malicious code, abuse messaging systems or copy protected materials for unauthorised commercial use. Rights and exceptions permitted by law remain unaffected.

Provide only content you are entitled to share. We use information submitted in an enquiry to handle that enquiry as described in the Privacy Policy; submitting a message does not give us unrestricted rights to use it in advertising.

9. Service interruptions and responsibility

We take reasonable care in operating our services, but websites, messaging platforms, payments and equipment may experience interruptions. We will address issues affecting confirmed purchases and provide remedies required by law.

We are not responsible for failures outside our reasonable control to the extent permitted by law, but this does not remove our obligations relating to amounts paid for unprovided services. Nothing in these terms excludes or limits liability for fraud, negligence or other matters where liability cannot lawfully be excluded, or removes statutory consumer rights.

10. Applicable law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve a concern. You retain the right to approach a competent consumer commission, regulator or court under applicable law. These terms do not require you to waive those remedies or accept mandatory private arbitration.

11. Contact and complaints

Gamespot — Agoninteractive Technologies Pvt Ltd
Sector 75, Noida, Uttar Pradesh, India
Email: [email protected]

For a complaint, use the subject “Gamespot service complaint” and include your booking or order reference and the remedy you are seeking. Do not include payment authentication details. We will review and respond to your request in accordance with applicable requirements.

12. Changes to these terms

We may update these terms for future use as services or legal requirements change. The effective date appears at the top of this page. The terms agreed at the time of a confirmed purchase continue to govern that purchase unless a lawful change is agreed with you. Material changes will be notified where required.